At Benison Impex, we want you to be completely satisfied with your purchase. We understand that sometimes items may need to be returned or exchanged, and we strive to make this process as smooth and convenient as possible. Please take a moment to review our return policy guidelines:
- Eligibility:
- We accept returns within 30 days from the date of purchase.
- The item must be unused, in its original condition, and with all original packaging and tags intact.
- Certain items, such as perishable goods, intimate or sanitary products, and gift cards, are non-returnable.
- Return Process:
- To initiate a return, please contact our customer service team within the 30-day return period. You can reach us via email or phone, and our team will guide you through the return process.
- Please provide your order number, the reason for the return, and any relevant details to help us assist you promptly.
- Our customer service team will provide you with a return authorization and instructions on how to proceed.
- Return Shipping:
- The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Please ensure that the item is securely packaged to prevent any damage during transit.
- Refund or Exchange:
- Once we receive the returned item and confirm that it meets our return policy guidelines, we will process the refund or exchange.
- Refunds will be issued in the original form of payment used for the purchase.
- In the case of an exchange, we will send you the requested replacement item, subject to availability.
- Restocking Fee:
- In some cases, a restocking fee may apply for certain products. If applicable, this fee will be clearly communicated to you before initiating the return.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 48 hours of delivery. We may require supporting evidence, such as photographs or videos, to facilitate the return process.
- We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, as per your preference.
Please note that our return policy may be subject to change or modification at our discretion. Any updates will be clearly communicated on our website or through direct customer communication.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our friendly customer service team. We are here to assist you and ensure that you have a positive shopping experience with Benison Impex.
Thank you for choosing Benison Impex. We appreciate your trust and support.
Need help?
Contact us at [email protected] for questions related to refunds and returns.